VinCompass FAQs

Mobile App

1.
My Invite Code has expired. How do I get a new code?

Send an email to staff@vincompass.com, and we will provide you with a new code in less than 24 hours.

2.
Why can’t I download the Android version of VinCompass?

The Android version of VinCompass is housed in Google Play. It is critically important that you have a Gmail email account to access it there.

3.
Can I really purchase a bottle of wine using the VinCompass mobile app?

You can send us what we call an Acquire request. We will work with our partners to send the wine to your front door. At this time, we are working to establish the ideal network of partners to deliver your wine as safely and as quickly as possible. We will hold your Acquire request and notify you when we can fulfill your order

4.
Why can’t I socialize my wine discoveries to Affluence.org?

Affluence.org is a private, invitation-only social network. To socialize discoveries within this network, you must be an approved member.

5.
I am in a restaurant that does not show up on the app. Can I send a request to add it?

Yes. On the ‘Set Location’ screen, scroll to the bottom where the ‘Add Restaurant’ button appears. Press it, add as many details as possible, and press ‘Done’ in the upper right corner. We will add the restaurant and its wine list as quickly as possible.

6.
How can I recall my username and password to access the app?

Your username is the email address to which we sent the Invite Code to download the app. If you forget your password, the ‘Forgot Password?’ option exists within the app. If you still cannot log in, please send an email to staff@vincompass.com, and we will respond within 24 hours.

7.
I pushed a button in the app and nothing happened. Is the app broken?

No, the app is not broken, but please send an email to staff@vincompass.com, and let us know the name of the screen on which the inactive button appears. We will examine the situation right away.

8.
Are price, color, grape, and food the only criteria that determine the wines recommended to me by the app?

They can be the only criteria. If you wish to let your profile answers, VinCompass friends, social networks and/or wine critics play a role, simply visit ‘Settings => Influencers’, and you can control the extent to which these four groups influence your wine recommendations

9.
Can I track the points I have earned via the VinCompass app?

Absolutely. Go to ‘Settings => Your Points’.

10.
I have a friend I would like to invite to download the VinCompass app and become a member. How do I send him or her an invitation?

From the mobile app, press ‘Socialize’, followed by “Invite friends to VinCompass’. Bear in mind that every VinCompass member has a fixed number of invitations.

11.
I've downloaded the VinCompass mobile app, but I don't have a username or password to unlock it. How do I obtain these?

VinCompass usernames and passwords are extended to users by invitation only. To request an invitation, contact us at staff@vincompass.com.

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Website

1.
Is it possible to recall my app-based restaurant and wine discoveries at VinCompass.com?

Yes. Once you have logged in to the website, click the ‘Archive of Your Wine Experiences’ button. Your web-based and app-based discoveries will appear here

2.
Where on the website can I review the points I have amassed?

Once you have logged in to the website, click ‘My Profile’ at the top of the page. From there, you can access the ‘Awards Summary’ tab to review your point totals

3.
Is my personal information safe with VinCompass?

Absolutely. We will not share your information with any third-party entity for marketing purposes

4.
I purchased an amazing wine that does not appear in VinCompass. How can I remember it?

Click ‘Archive of Your Wine Experiences’, and via the drop down menu located on the left side of the screen, press ‘Add a Wine.” Enter as much information as you can and click ‘Submit’. 

5.
Why can’t I acquire a wine tour or wine event?

We are nearly finished negotiating the details of our first tours and events. As soon as a tour or event is available, we will notify our members.

Once tours and events are active, only Diamond and Platinum members have the opportunity to acquire tours and events. To upgrade your membership, click here.

6.
I have a friend I would like to invite to download the VinCompass app and become a member. How do I send him or her an invitation?

Once you have logged in to your VinCompass account, click ‘Invite a Friend’ at the top of the page to send your invitation request. Bear in mind that every VinCompass member has a fixed number of invitations.

eCommerce Terms

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Returns

1.
Can I cancel my order?

No, orders cannot be canceled. All sales are final. If you have concerns about your order, please contact staff@VinCompass.com.

2.
How do I return my product?

Please contact staff@VinCompass.com to request to return a product.  Once we understand your circumstances we will determine the best course of action. We will provide you a Return Material Authorization Number for all packaging and correspondence on approved returns.

3.
What do I do if my product is damaged?

We take great care to ensure that your product arrives undamaged. If you believe your shipment is damaged, please contact staff@VinCompass.com immediately so that we can determine an appropriate solution. We may request that you return the damaged product to us or provide us with a photo of the damage so that we can determine how to avoid issues of a similar nature in the future. We will provide you a Return Material Authorization Number for all packaging and correspondence.

4.
How long does it take to process a refund?

Please note that it may take up to 48 - 72 hours for a refund to clear your account. Refunds requested 90 days following a purchase date may not be possible. 

5.
Can I change my shipping address?

You may not change your shipping address after you have purchased

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Payment

1.
What forms of payment are accepted on VinCompass?

VinCompass accepts Debit Cards, American Express, Visa, MasterCard and Discover.

2.
Is it safe to use my credit card to make purchases on Vincompass?

VinCompass uses up-to-date, safe, secure technology to ensure that your personal credit-card information is not compromised. The information is encrypted and never stored intact. We are compliant with the established gateways such as BrianTree and Bank of America

3.
Where is the "CVV" number located on my credit card?

On Visa, MasterCard and Discover cards, the three-digit CVV number is printed on the signature panel on the back of the card immediately after the card's account number. On American Express cards, the four-digit CVV number is printed on the front of the card above the card account number.

4.
Can I change my credit-card information?

You can change your credit-card information by visiting the web site and login into your Profile.

5.
When will my credit card be charged?

Your credit card will be charged when you click on the "Submit" button at the time of purchase. Please click on the "Submit" button only once

6.
Will I be charged sales tax?

The sales tax quoted at checkout is based on the shipping address you provide. The amount includes both state and local taxes in the USA and Federal and Provincial in Canada, where applicable.

7.
Can I buy over the phone?

We currently provide on line purchases only

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